quizi Terms of Use
When you join quizi, you agree to operate under our terms. We set out these terms to ensure fairness, security, and compliance with local laws across the jurisdictions where we operate. Your use of our platform—whether via Android APK, iOS browser, or desktop—constitutes acceptance of these conditions.
Our terms cover account opening, deposits and withdrawals, bonus terms, dispute resolution, and your rights and responsibilities as a user of quizi. We update these terms periodically; we notify active users of material changes via email and in-app notice.
This page explains the key points. For detailed legal language, refer to the full terms document in your account settings on quizi. If you have questions about any term, our support team is available via in-app chat and email.
Account Opening and Use on quizi
Registration Requirements
To open an account on quizi, you must be at least 18 years of age and legally permitted to use online gaming services in your jurisdiction. We require a valid phone number, email, and legal name. You confirm your identity by entering a one-time code (OTP) sent to your phone. Your account is live immediately after OTP confirmation.
You are responsible for keeping your password confidential. We never ask for your password via email, chat, or phone. If you share your credentials, we are not liable for unauthorized access. If you suspect someone has accessed your account without permission, contact our support team immediately via the in-app chat. We can reset your password and review your account activity.
Deposits and Withdrawal Terms on quizi
Deposits on quizi are processed via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). We do not impose a minimum or maximum account preferences; your bank or e-wallet provider may. Deposits via e-wallet are instantaneous. Bank transfers may take up to one business day.
To withdraw funds from quizi, you must complete KYC (Know Your Customer) verification. This requires uploading a government-issued ID and proof of address. Our verification team reviews documents within one business day. Once verified, your withdrawal requests are processed within our standard review window (typically 1–2 business days depending on the method and any pending compliance checks).
We reserve the right to hold a withdrawal for additional verification if we detect unusual account activity. We communicate any holds via in-app notification and email. Withdrawals are subject to anti-fraud and anti-money-laundering (AML) checks. We do not reverse a withdrawal once it has been confirmed to your bank or e-wallet.
Bonus Terms and Promotions
On quizi, promotional bonuses (if offered) are subject to specific terms. Bonuses may carry wagering requirements, meaning you must play the bonus amount several times before withdrawing. We specify these requirements clearly at the time you claim a bonus. Bonuses do not apply to all games; we exclude certain categories (e.g., slots, live casino) from bonus play on quizi. Terms change seasonally; we always display current bonus terms in your account.
Bonuses granted by quizi are forfeited if your account is closed. We reserve the right to cancel any bonus if we detect abuse (e.g., bonus stacking across multiple accounts, rapid deposit-and-withdrawal cycles designed to extract free money).
Betting and Settlement Rules
When you place a bet on quizi, you acknowledge the odds and potential payout. All bets are settled based on the final official result. For football matches, we use the result declared by the relevant league or tournament body. For live-dealer games, settlement is immediate after the dealer's action. For slots, settlement occurs on each spin.
We may cancel a bet if we detect fraud, a technical error in odds display, or if a match is deemed void (e.g., postponed without a reschedule date within a specified window). Cancelled bets are refunded to your quizi account balance.
Our quizi Policies and Dispute Resolution
Responsible Use and Account Controls
We at quizi operate our platform for entertainment. We encourage users to manage their account activity thoughtfully. You may Account controls in your account settings if you wish to track spending. You can also request a temporary account freeze or permanent account closure at any time by contacting our support team. Once closed, your quizi account cannot be reopened; any remaining balance is processed as a withdrawal.
If your account displays signs of problem use (rapid successive deposits, large wagers, frequent logins), we may contact you to check your wellbeing. This is not punitive; it is a standard practice across our industry.
Dispute Resolution on quizi
If you believe a bet was settled incorrectly or your account has unauthorized charges, contact our support team via in-app chat or email. Provide your account username, the bet reference number, and a clear description of the issue. We investigate within 24 hours and respond with findings. Most disputes are resolved within 48 hours.
If you are unsatisfied with our resolution, you may escalate to our senior support team. We maintain detailed logs of all transactions and bets on quizi, so we can verify and audit your claim. Our decision is final unless you have evidence of a system error or fraud on our part.
Key points on quizi terms
- Account opening on quizi requires identity verification and acceptance of these terms.
- Deposits are instant (e-wallet) or next-day (bank transfer); withdrawals require KYC and take 1–2 business days.
- Bonuses carry wagering requirements and apply only to designated games on quizi.
- All bets settle based on official results; we refund bets cancelled due to fraud or technical error.
- Disputes are investigated and resolved within 48 hours.
Jurisdiction and Legal Compliance
Our services on quizi are available only in jurisdictions where local law permits online gaming. We do not offer quizi services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their use of quizi complies with their own jurisdiction's laws. If you access quizi from a restricted jurisdiction, we may suspend your account without liability.
These terms are governed by the laws of the jurisdiction in which quizi is licensed to operate. Any legal action or arbitration related to your use of quizi shall be brought in that jurisdiction. By using quizi, you consent to the exclusive jurisdiction and venue of that jurisdiction's courts.
Data Protection and Privacy on quizi
We at quizi collect personal data (name, phone, email, address, payment details) to operate your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted and stored on secure servers. We do not sell your personal data to third parties. We share data with payment processors, banks, and regulators only as required by law.
For a full explanation of how we handle your data, see our Privacy policyYou can request access to your personal data or request deletion (subject to legal retention requirements) by contacting our support team.
Changes to Terms
We may update these terms periodically. Material changes are communicated via email to your registered address on quizi and via in-app notification. Continued use of quizi after notification constitutes acceptance of updated terms. If you do not agree with an update, you may close your account before the change takes effect.
Platform security layers
At quizi, we implement industry-standard security to protect your account and data. All communication between your device and our servers uses TLS 1.3 encryption. Your password is hashed using bcrypt and never stored in plaintext, so even our internal staff cannot access it. Session tokens are tied to your device and IP address; if either changes unexpectedly during a login attempt, we re-prompt for authentication to prevent unauthorized access.
Your account data—including betting history, wallet balance, personal details, and payment information—is stored in encrypted databases with restricted access controls. Our infrastructure is hosted in data centres with 24/7 monitoring, redundant backups, and disaster-recovery protocols. We conduct regular penetration testing and security audits to identify and remediate any vulnerabilities in our login flows, bet submission systems, and withdrawal processing.
Two-factor authentication (2FA) is optional on quizi but strongly recommended. When enabled, you must provide a second verification code (sent to your phone) every time you log in from an unrecognized device. This adds a critical layer of protection against password reuse attacks and credential stuffing. If you lose access to your 2FA device, our support team can reset it using your identity documents and account verification details.
All payment transactions on quizi—whether deposits via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, or bank transfer—are routed through PCI-compliant payment gateways. We never store your full payment card or bank account details on our servers. Your bank and e-wallet provider handle the actual fund movement; we only receive a confirmation code. This separation ensures that even if our systems were compromised, attackers could not access your banking credentials.
Game fairness and RTP
Fairness standards vary by game category on quizi. Football and esports betting outcomes are based on real-world results; there is no RNG (random number generator) involved. Odds reflect the implied probability calculated by our odds team based on historical data, recent form, and market demand. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) use physical cards and wheels; outcomes are determined by real dealing and spinning, not software. The house edge on these games is set by the rules (e.g., blackjack pays 3:2, roulette pays 35:1 on a single number).
Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and lottery draws use RNG systems. Each game publishes its RTP (Return to Player) percentage—typically between non-specific info and non-specific info—meaning that over a very large sample of spins or draws, players collectively receive that percentage of all wagers back. Individual sessions will vary wildly; RTP is a long-term statistical measure, not a guarantee on any single session or day.
All RNG-based games on quizi are audited by independent third parties to verify that the random number generator is functioning correctly and that no bias or manipulation exists. We do not offer any "system" or "strategy" that claims to beat the inherent house edge of any game.
All games across quizi are subject to standard legal disclaimers. Outcomes are random (for slots and lottery) or real-world determined (for sports betting and esports). We do not guarantee profit or offer any guaranteed-win phrasing.
KYC verification process
Know Your Customer (KYC) verification is a requirement under anti-money-laundering (AML) regulations in jurisdictions where quizi operates. By confirming your identity, we ensure our platform is not used for fraud, sanctions evasion, or terrorist financing. KYC also protects you by verifying that funds you withdraw from quizi are sent to an account registered in your legal name.
Our verification team reviews documents within one business day. If the photo is blurry, the name does not match, or the proof of address is unclear, we send a message asking you to resubmit. Once approved, your account status changes to "Verified," and you gain full access to deposits and withdrawals on quizi. If your account is flagged for additional review (e.g., a large withdrawal is requested or unusual activity is detected), we may ask follow-up questions about the source of funds or the purpose of the transaction.
Verification information is stored securely on quizi's servers with restricted access. We do not share your KYC documents with third parties except where legally required by authorities or law enforcement. If you change your name or address, update your account profile and resubmit proof of address. KYC status on quizi remains valid for two years; after that, we may request fresh documents.
User feedback and review channels
We at quizi welcome user feedback about your experience on our platform. Inside the app and website, you can rate your session and leave comments about specific features (odds accuracy, mobile speed, payment methods, customer support). We track all feedback and use it to prioritize product improvements and bug fixes. Feedback does not directly affect your account standing or eligibility for withdrawal.
Independent review sites and social media often feature user comments about quizi. When reading reviews, consider the reviewer's context: a complaint about slow withdrawal times may reflect a high-volume day, a delayed bank confirmation on the user's side, or KYC review delays, not necessarily a platform failure. We encourage users to report specific issues to our support team via in-app chat or email rather than posting vague complaints online, as our team can investigate and resolve individual cases faster than public forums.
If you have a dispute about a settled bet, a withdrawal, or any other aspect of quizi, contact our support team immediately. Do not post about it on social media first; we resolve most disputes within 24 hours when you engage via our official channels. We keep detailed logs of all bets, payouts, account activity, and payment transactions on quizi, so we can verify claims and provide documentation.
Transparency reports on quizi's compliance, user complaints, and payout statistics are available on request to verified users. We do not publish real-time user counts or exact revenue figures, but we share aggregate data on payment processing times, popular betting markets, and platform uptime. This information helps you assess our operational reliability, customer-service responsiveness, and compliance with local regulations.