quizi Account & Payment FAQ

quizi is available only in jurisdictions where online gaming is permitted by local law. We maintain a current list of supported regions on our Legal notice page. If your jurisdiction is not listed, we do not offer quizi services there. Attempting to access quizi from a restricted jurisdiction may result in account suspension. Our service availability can change as local regulations evolve, and we notify affected users via email and in-app message if your region's status changes. You are responsible for verifying that your access to quizi complies with the laws of your jurisdiction.

Opening an account on quizi takes three main steps. First, visit our Open account page and fill in your username, email, phone number, password, and confirm agreement to our terms. Second, we send a verification code to your email; enter it to confirm your identity. Third, upload your government-issued ID (KTP, driver's license, or passport) and proof of address (utility bill or bank statement from the last three months) for KYC verification. Our team reviews your documents within one business day. Once approved, your account status changes to "Verified," and you can deposit and withdraw. If your documents are unclear or details don't match, we'll ask you to resubmit.

If you suspect unauthorized access or cannot log in to your quizi account, act immediately. First, attempt a password reset via the login page; we send a reset link to your registered email within seconds. If you still cannot access your email or account, contact our support team via in-app chat (if you can still reach the app) or email with details of the issue. Provide your username and registered email address. Our team verifies your identity using your KYC documents and account history, then helps you regain access. Two-factor authentication (2FA), if enabled on your account, adds a layer of protection against unauthorized login attempts. If 2FA is blocking you, our support team can reset it after verifying your identity.

Deposit minimums and maximums vary by payment method on quizi. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically have a minimum of around our welcome offer and a maximum per transaction of our welcome offer, depending on your e-wallet account limits. Bank transfers (mobile banking, local payment, online payment, e-wallet) via Virtual Account usually accept deposits from our welcome offer to our welcome offer per transaction, subject to your bank's daily transfer limits. We process e-wallet subject to verificationly; bank transfers settle within one business day. During high-volume periods (e.g., Liga 1 matches or Idul Fitri holidays), processing may take longer. Check your chosen payment method's limits before depositing to avoid transaction failures.

Yes, quizi supports deposits via mobile banking Virtual Account, local payment Virtual Account, online payment Virtual Account, and e-wallet Virtual Account. When you request a bank deposit on quizi, we generate a unique Virtual Account number for your chosen bank. Transfer your funds to that account from your personal bank; the deposit appears in your quizi wallet within one business day. Bank transfers are verified automatically; once we receive confirmation from your bank, your account balance updates immediately. Withdrawal to bank accounts also works with mobile banking, local payment, online payment, and e-wallet; we process bank withdrawals within 1–2 business days after KYC review. Avoid multiple deposits to the same Virtual Account number within a short timeframe, as this may delay processing.

RTP stands for Return to Player and is a percentage that describes how much of all wagers on a slot game are returned to players over time. For example, if a slot game has an, that means that over a very large sample of spins, players collectively receive back non-specific info of all money wagered; the remaining non-specific info is the house edge. Popular games on quizi like Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways have published RTPs between non-specific info and non-specific info. RTP is a long-term statistical average and does not guarantee profit or predict outcomes on any single day or session. Individual sessions will vary wildly; some players win, some lose. All RTP percentages on quizi are audited by independent third parties to ensure accuracy.

quizi's loyalty programme rewards active users with points based on deposits, bets, and game activity. Points accumulate in your account automatically; you can view your current points total and tier status in your account settings on quizi. As you earn points, you climb through tiers (e.g., Bronze, Silver, Gold, Platinum), each offering increasing benefits such as higher cashback percentages, exclusive bonus offers, and priority customer support. Tier status resets monthly; your progress toward the next tier is shown in your account dashboard. Points do not expire within a calendar month but reset when the month ends. Higher tiers unlock during major events like Piala AFF or Idul Adha holiday periods when betting volume increases. Tier benefits are applied automatically to your account; no activation code is needed.

Our live chat support team is available during extended hours to assist with account, payment, and technical questions. Response times vary depending on volume; during peak hours (Liga 1 match days, Piala Indonesia tournaments, or Idul Fitri periods), wait times may be longer. We respond to chat messages within a target window of subject to verification on average. For urgent account issues (suspected fraud, withdrawal delays), use live chat so our team can prioritize your case. If live chat is unavailable, you can email our support team or submit a support ticket through your quizi account. We also provide FAQs and self-service tools (password reset, KYC resubmission, transaction history) directly in the app to resolve many issues without waiting for support.